When the manufacturer of a product you deliver goes defunct, how do you continue serving your customers to the best of your team’s abilities? H&S Protection was faced with that issue this year. Nuvico, a manufacturer of DVRs (Digital Video Recorders) and cameras we use for our installations, went out of business.
While we don’t have this type of situation occur often, one of the most important things we must do is communicate with our customers: “The Nuvico brand is no longer supported.” The technology continues to function in the field, but if it wears out or breaks down, we cannot replace it. That means we find comparable equipment for our customers to make a transition.
While finding a compatible replacement for the technology is a challenge, this service we perform for our customers ensures their system continues to operate optimally. Researching new options and finding the best fit is part of our job, and another reason to choose H&S over one of our competitors – we’re looking out for you over the long run.
If you have a Nuvico system, be aware. Keep us posted if you have an issue. If you’d like us to stop out and take a look at whether part or all of the system should be replaced, give us a call. Our Stevens Point and Pewaukee, WI numbers are on our web site: www.hsprotection.net.
Equipment sometimes reaches the end of its life. Manufacturers sometimes go out of business. We monitor those changes for our customers and prepare them for the next steps to ensure the best operating system for their needs. Though Nuvico is now gone, H&S will continue to service their equipment, and replace it as necessary. Let us know if you need to set up a service call.